Customer Service Specialist/Order Processor

Charlotte, NC 28273

Posted: 07/01/2019 Industry: Admin/Clerical Job Number: 1837682
CRS is hiring immediately for a Customer Service Specialist/Order Processor position in the South Charlotte area. This is a GREAT opportunity with a well-established manufacturing company. Apply now for immediate consideration!

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Job Requirements:
*Must have experience with customer service in a manufacturing setting
*Process orders and related transactions via ERP System
*Prepare shipping documents for product shipped to customer
*Provide timely response to customer requests concerning the purchase of products
*Provide customers with information regarding various aspects of the products offered, this information may or may not be technical in nature
*Follow up on customer inquiries that cannot be resolved immediately
*Research and manage the closure of billing issues
*Record and/or file customer order documents
*Retain accurate documentation on all customer interactions
*Identify problem areas, recommend and drive process improvements
*Maintain a high degree of professionalism at all times, while promoting a can-do attitude
*Responsible for mentoring, leading, and training of other resources within the customer service department, as necessary
*SAP or Styline system experience is helpful

Pay:
Great pay with pay increases, bonuses and excellent benefits!

Work Schedule:
Monday - Friday from 8: 00am-5: 00pm

Next Steps:
Apply with CRS in person any time Monday-Friday between the hours of 8am-11am/1pm-4pm at:

11112 S. Tryon St.
Suite H
Charlotte, NC 28273

Or Apply Online Now!
1837682

Hiring company is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veterans status or on the basis of disability.
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